Open an account.
Most clients are onboarded fully online via Aadhaar-based e-KYC. The process typically completes in 24–48 hours from when you submit your documents. For HNIs and family offices, we also support physical onboarding with a relationship manager.
Start the e-KYC online flow, send a WhatsApp to +91 98692 70808, or visit the Mumbai office. We'll guide you to the right path based on your residency and product needs.
Provide self-attested copies of PAN card, Aadhaar, address proof, bank account proof (cancelled cheque or recent statement), and a passport-style photograph. For HUF, partnership, or corporate accounts, additional entity documents are required.
Verify your identity either via Aadhaar OTP-based e-KYC (no video call needed) or via a brief video call with our staff. IPV is mandatory under SEBI regulations for all new accounts.
Read and acknowledge the Most Important Terms & Conditions (MITC), the Rights & Obligations document, the Risk Disclosure Document, and the Investor Charter. These documents are sent as part of the account-opening kit and are also available on the website.
We submit your KYC to the KRA system within 3 working days, allocate a Unique Client Code (UCC) before your first trade, and share a copy of all completed registration documents within 7 days from upload of UCC to the Exchange.
You receive trading credentials for the Saral MoneyMaker terminal and mobile app, your demat account is activated with NSDL, and you're ready to trade. Your contact at DealDepot — your "person" — is introduced to you for any service requirement going forward.
File a complaint.
All complaints relating to broking or depository operations should be sent to our designated investor-grievance email, published on the Escalation Matrix. We acknowledge within 24 hours with a communication reference, and resolve within the SEBI-prescribed 30 days.
Send your complaint to the designated investor-grievance email with the following details: your name, Unique Client Code (UCC), PAN, registered mobile, a clear description of the issue, and any supporting documents (contract notes, ledger entries, screenshots, prior correspondence).
You may also call +91 22 6917 5201 (Compliance Officer) for assistance with filing. WhatsApp messages are not the designated channel for formal complaints — they are a service line.
Within 24 hours of receipt, we'll respond with an acknowledgment containing a unique communication reference. Save this reference — you'll need it for any follow-up, escalation, or status check (covered in Procedure 03).
Our team will work on the resolution. As per the SEBI Investor Charter, all grievances are to be redressed within 30 days from receipt. You'll receive periodic updates if the matter is complex.
If you're not satisfied with the response, escalate using the Escalation Matrix: Customer Care (L1) → Head of Customer Care (L2) → Compliance Officer (L3, Arjun Shah · compliance@dealdepot.in) → CEO (L4, Piyush Shah · customer.service@dealdepot.in). Always quote the communication reference.
If the matter remains unresolved after internal escalation, you may file with the relevant Stock Exchange (NSE / BSE), with NSDL for depository-related matters, on the SEBI SCORES 2.0 portal, or via SMARTODR for online conciliation and arbitration.
Check complaint status.
Once you have a communication reference from Procedure 02, you can check the status of your complaint at any time. Status checks are confidential and shared only with the registered client or an authorised representative.
The communication reference is the one you received in the acknowledgment from Procedure 02 (sent within 24 hours of filing). It's the fastest way for us to look up the matter and give you an accurate status.
Email the designated grievance address with subject line "Status check — communication reference XXXXX", or call the Compliance Officer on +91 22 6917 5201. Mention the reference, your name, and your UCC.
We'll respond within 1 working day with the current status: under review, additional information required, resolved, or escalated. If the matter is resolved, the response will include the resolution summary and any compensation or corrective action taken.
If you've separately filed the same complaint with NSE, BSE, NSDL, or on SCORES, you can also check status directly on those portals. SCORES 2.0 lets you log in and view all your filings; the Exchange complaint portals work similarly.