Voluntary freezing of your trading account.

When you should request a freeze.

Request a freeze the moment you notice anything that suggests someone other than you is operating, or attempting to operate, your trading account. Indicative examples include:

• Fresh positions taken without your knowledge or instruction.
• Holdings sold without your knowledge or instruction.
• Inability to log in to your account, or your password has been changed without your action.
• A change in your linked bank account, email ID, or mobile number that you did not initiate.
• An off-market or DDPI transfer of securities from your demat that you did not authorise.
• Unsolicited OTPs, login alerts, or order-confirmation messages for activity you did not perform.

Acknowledgement and verification.

Every freeze request is acknowledged on receipt — by in-app confirmation (Mode 01) or by automated email reply (Mode 02). Before the freeze is actually effected, an authorised DealDepot officer will independently verify your identity. Please keep the following ready:

• Your UCC and the PAN linked to the account.
• Your support code (if you have set one) — this acts as an additional factor.
• Brief, factual details of the suspicious activity — what you saw, when, on which segment.

The officer will read out a summary of your existing open positions and pending orders and will ask how you wish to handle them — see Section 05. Cooperate with these checks; they exist to make sure the freeze request itself is genuine and not from the same bad actor.

Open positions and orders.

The freeze blocks online access to your trading account — it stops new orders being placed through the app, terminal, or API. It does not, on its own, change anything else. In particular:

• Existing holdings in your demat remain untouched. Freezing the trading account does not freeze the demat — that is a separate request to your Depository Participant (NSDL).
• Pending orders in the order book continue to live unless you instruct otherwise. The verifying officer will read these out to you and ask whether to cancel them.
• Open positions (futures, options, intraday) continue to be subject to settlement and margin obligations. The verifying officer will read these out and ask whether you want them squared off.
• If you ask us to square off positions or cancel orders during the freeze call, applicable call & trade charges per the tariff sheet will apply.
• DealDepot's Risk Management activities (margin calls, regulatory squareoffs for shortfall, settlement obligations) are unaffected by the freeze and continue to operate per policy.

Important clarifications.

• The freeze applies only to online access of the trading account. Risk-management actions by DealDepot (squareoff for margin shortfall, regulatory close-outs, settlement of obligations on T-day, etc.) continue without restriction.
• A freeze request does not constitute a request to mark the UCC as inactive on the Exchange. Inactive marking is a separate Exchange-side action with its own consequences for re-activation.
• The facility is provided free of charge. There is no cost to freeze, no cost to unfreeze, and no implied admission of liability on either side simply by virtue of a freeze request.
• If, following review, the suspicious activity involves a security breach, we may be obliged to file a Suspicious Transaction Report (STR) under the PML Act. This is independent of the freeze and does not, by itself, affect any compensation entitlement you may have under Exchange Investor Protection Fund norms.