Step-by-step procedures.
How to open an account, file a complaint, and check complaint status. Each procedure has a defined SLA per SEBI / Exchange circulars.
Open an account.
Most clients are onboarded fully online via Aadhaar-based e-KYC. The process typically completes in 24–48 hours from when you submit your documents. For HNIs and family offices, we also support physical onboarding with a relationship manager.
Initiate the application
Start the e-KYC online flow, send a WhatsApp to +91 98692 70808, or visit the Mumbai office. We'll guide you to the right path based on your residency and product needs.
Submit KYC documents
Provide self-attested copies of PAN, Aadhaar, address proof, bank account proof (cancelled cheque or recent statement), and a passport-style photograph. For HUF, partnership, or corporate accounts, additional entity documents are required.
In-person verification (IPV)
Verify identity via Aadhaar OTP-based e-KYC (no video call needed) or via a brief video call. IPV is mandatory under SEBI regulations for all new accounts.
Acknowledge MITC and Rights & Obligations
Read and acknowledge the MITC, the Rights & Obligations, the Risk Disclosure Document, and the Investor Charter. These are sent as part of the account-opening kit and are also on the website.
KYC processed and UCC allocated
We submit your KYC to the KRA system within 3 working days, allocate a Unique Client Code (UCC) before your first trade, and share copies of all completed registration documents within 7 days.
Trading credentials issued
You receive credentials for the Saral MoneyMaker terminal and mobile app, your demat account is activated with NSDL, and you're ready to trade. Your contact at DealDepot — your "person" — is introduced to you for any service requirement.
File a complaint.
All complaints relating to broking or depository operations should be sent to our designated investor-grievance email, published on the Escalation Matrix. We acknowledge within 24 hours with a communication reference, and resolve within the SEBI-prescribed 30 days.
Email the designated grievance address
Send your complaint to the designated investor-grievance email with: your name, UCC, PAN, registered mobile, a clear description of the issue, and supporting documents (contract notes, ledger entries, screenshots).
You may also call +91 22 6917 5201 (Compliance Officer) for assistance with filing. WhatsApp messages are not the designated channel for formal complaints.
Receive communication reference
Within 24 hours of receipt, we'll respond with an acknowledgment containing a unique communication reference. Save this — you'll need it for any follow-up, escalation, or status check.
Resolution within 30 days
Our team will work on resolution. Per the SEBI Investor Charter, all grievances are to be redressed within 30 days. You'll receive periodic updates if the matter is complex.
Internal escalation
If unsatisfied, escalate via Escalation Matrix: L1 Customer Care → L2 Head of Customer Care → L3 Compliance Officer (Arjun Shah) → L4 CEO (Piyush Shah). Always quote the communication reference.
External escalation
If still unresolved, file with the relevant Stock Exchange (NSE / BSE), with NSDL for depository matters, on SCORES 2.0, or via SMARTODR.
Check complaint status.
Once you have a communication reference from Procedure 02, you can check the status of your complaint at any time. Status checks are confidential and shared only with the registered client.
Have your communication reference ready
The communication reference is the one you received in the acknowledgment from Procedure 02. It's the fastest way for us to look up the matter and give you an accurate status.
Email or call us
Email the designated grievance address with subject "Status check — communication reference XXXXX", or call the Compliance Officer on +91 22 6917 5201. Mention the reference, your name, and your UCC.
Receive current status
We'll respond within 1 working day with the current status: under review, additional information required, resolved, or escalated. If resolved, the response will include the resolution summary and any compensation or corrective action.
Check externally if filed at the Exchange or SEBI
If you've separately filed the same complaint with NSE, BSE, NSDL, or on SCORES, check status on those portals directly. SCORES 2.0 lets you log in and view all your filings.
9 out of 10 individual traders in equity F&O segment incurred net losses. On average, loss-makers registered net trading loss close to ₹50,000. Over and above the trading losses, loss-makers spent an additional 28% of the loss as transaction cost. Even those making net trading profits incurred between 15% and 50% of such profits as transaction costs.
Source: SEBI study dated 25-Jan-2023 — Read the full study.